A claims management solution that meets the unique requirements of the underwriting agency sector


Gallagher Bassett (GB) has provided specialist outsourced claims management services for underwriting agencies and coverholders since 1998.

We understand the differences between the traditional insurer market and the underwriting sector, and this allows us to achieve superior outcomes for our underwriting agency partners across all classes of insurance, including casualty, property, accident & health, financial lines, motor, and employee compensation programs.

GB has a proven ability to tailor claims management services based on prompt service delivery for specialised or niche risks. This helps underwriting agencies achieve compliance and fiscal satisfaction with their insurer partners both locally and internationally.

We deliver cost-effective and complaint handling of claims in all New Zealand and Australian jurisdictions, through our team of nearly one hundred general insurance claims specialists. 


GB provides underwriting agencies/coverholders with a complete range of claims management services, including:

  • National claims team based in all New Zealand and Australian jurisdictions
  • Tailored ‘end-to-end’ claims management programs, from notification of loss through to claim finalisation
  • Award-winning corporate governance framework to ensure compliance with the Fair Insurance Code
  • Experienced specialists in all classes including casualty, property, accident & health, financial lines, motor and employee compensation programs
  • Structured communication and reporting protocols to incorporate all stakeholders
  • Operational and internal auditing to ensure consistency with agreed objectives
  • Robust 24/7 self-serve web-based reporting systems uniquely tailored for underwriting agencies/coverholders – including real-time alert functionality for new claims, reserve movements, payments, and closures


  • Reducing portfolio liabilities: GB reduces portfolio liabilities through robust cost-containment strategies
  • Brand protection: GB delivers industry ‘best practice’ customer service initiatives, ensuring all stakeholders are satisfied and your brand is protected
  • Internal and stakeholder control frameworks: GB’s corporate governance framework provides you with the necessary peace of mind around business risk, service level agreement adherence and contractual compliance
  • Portfolio trends supported by management information: GB provides proactive management of portfolio performance and trending to assist in underwriting modelling