New Zealand's general insurance claims management experts

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Gallagher Bassett (GB) is a leading loss adjusting and claims management specialist in New Zealand. We offer tailored claims management solutions to insurers, brokers, underwriting agencies, and businesses, covering all classes of general insurance.

We employ New Zealand’s largest and most experienced team of general insurance claims management experts, including Earthquake Commission (EQC) and land specialists, to support our clients in reducing the cost of their general insurance claims portfolios.

Drawing on our scale, experience, proven systems, and processes, we work with clients to mitigate risk and proactively manage general insurance claims for all sizes of claims portfolios across all classes, including property, accident and health, catastrophe, liability, motor, business interruption, and travel. Additionally, we manage claims in full compliance with the General Insurance Code of Practice.


We are unique among New Zealand loss adjusters providing claims and risk management services, as well as third-party administration services, in terms of our size, infrastructure, and global scalability, which gives us the capability to provide tailored solutions that meet our client’s needs no matter how large or small their portfolio.

This scalability and ability to deliver fantastic outcomes on challenging portfolios are demonstrated by our involvement in managing claims for every major catastrophic event in New Zealand since the Auckland Power Crisis in 1998.

Visit our Solutions page to find out more about our specialised general insurance claims management offerings across different classes and how we support different segments of the industry to reduce general insurance claims costs and enhance their reputations.