Motor Loss Adjusting

Gallagher Bassett (GB) provides an end-to-end motor claims solution, managing all aspects of the claims process, including first notification of loss, assessing, settlement recommendations, and recoveries. With the largest network of independent motor loss adjusters located throughout New Zealand, our dedicated team can manage and assess all your motor claims needs.

Our motor assessors are qualified and experienced automotive technicians with significant technical accreditations, including New Zealand Trade Certificate in Panel Beating, assessor refinish training, and collision and repair (I-CAR) training. Our team has a high degree of expertise in assessing damage to all classes of motor vehicles, including motorhomes, caravans, prestige, classic, heavy motor, as well as private and commercial vehicles.


At GB, we set our standards at the Silver I-CAR level across the entire motor assessing team. All our assessors regularly attend I-CAR courses, and the team is supplied with information on the latest repair methodologies and techniques.

Our detailed repair specification portfolio library utilises our relationship with the independent repair certifiers that we work closely with for updating current practice. In addition, GB’s claims management solution combines the best people, processes, and technology to deliver efficient and accurate claims outcomes for both insurers and the insured.

We tailor our services to your requirements. Our motor loss adjusting services include:

  • Tailored loss adjusting services, including project management
  • Award-winning global claims platform, Luminos
  • State-of-the-art motor assessing platform
  • Claims management with focus on exceeding client and customer expectations
  • Established and proven national catastrophe response team, including land specialists
  • Health and safety site management and compliant supply chain
  • GBLive—utilising the latest technology tools to expedite the claims experience by delivering real-time data and analytics to drive data-driven decisions