Gallagher Bassett New Zealand acquires leading TPA, Symetri

On Friday 7 April Gallagher Bassett New Zealand Ltd (GB) acquired a leading third party claims administrator, Auckland-headquartered Symetri Ltd.

Symetri is a leading general insurance third-party claims administrator that provides assessing, project management and claims management services throughout the whole of New Zealand.

GB’s Managing Director, New Zealand, Craig Furness, said the acquisition would strengthen GB’s offer to the New Zealand general insurance market by combining with Symetri’s systems and capability.

“We see this as a great opportunity. GB’s expertise in policy administration and claims management is well known in New Zealand,” he said.

“With Symetri’s proven systems in property, motor and marine claims and loss adjusting, we can provide our clients with an enhanced claims service”.

We are also welcoming former Symetri CEO Katherine Woollard, now GB’s National Operations Manager, General Insurance for New Zealand. Kath has been with Symetri since July 2014 and is excited about the integration.

“Our businesses both provide quality claims solutions, believe that the customer experience must be exceptional and have an authentic company culture. Both myself and the team are excited about the future and providing an improved service offering to existing and new clients,” she said.

Approximately 90 Symetri staff will be joining the GB family as part of the acquisition. Symetri have staff throughout New Zealand with substantial operations in Auckland and Christchurch.  They also have a presence in Wellington, Napier, New Plymouth, Dunedin, Hamilton, Nelson, Palmerston North, Tauranga, Whangarei and Invercargill.

GB is excited about the acquisition and is looking forward to welcoming the Symetri team throughout New Zealand. Induction of the new team members commenced today in Christchurch, as pictured below.

NZ