Director of Operational Excellence for GB International appointed

Gallagher Bassett is pleased to announce the appointment of Nathan Carey to the role of Director – Operational Excellence, GB International.

Nathan has been employed with Gallagher Bassett for 18 months and during his tenure his focus has largely been around the rollout of the Luminos Claims platform, along with enhancements to our process mapping, incident and risk management software.

Given the growth of the business internationally, the Operational Excellence function has become a fundamental necessity to support future growth, share knowledge, keep consistency and gain efficiencies of scale.

Nathan is excited about the new opportunity,

“At GB customer experience is of high importance to us so I am looking forward to the opportunity to sustainably and continuously improve our operational processes throughout the organisation.”

Jon Winsbury, Executive Vice President- Gallagher Bassett International announced the appointment and spoke of the importance of the role to the organisation.

“Nathan’s new role signifies an important evolutionary step in the lifecycle of the growing International Business and a shift in strategic intent to recognise that Operational Excellence needs to be core functionality across all International Business Units.”

“I have a lot of confidence in the work Nathan does in this area and am excited for GB to reap the benefits of his expertise in this area.”

Prior to GB Nathan held a number of Senior Management and Operations positions within the insurance industry, has achieved Six Sigma Black Belt accreditation and holds an MBA from Bond University.

Nathan is married, a devoted father of two daughters, keen cyclist and Over 35’s soccer player for UQFC.

Nathan will continue to be based on our Brisbane office and is currently in the process of transitioning into this role.


Nathan Carey, Director of Operational Excellence.