What do we do?

Explore our Industry

Are you new to the Industry? Do you want to understand our industry better?

We seek to create and deliver claims management services and products that support injury management and compensation systems to operate on a stable, predictable, affordable and nationally consistent basis, for the benefit of insurance consumers, injured persons and their families. We use the Third Party Administrator model to do this.

Our people are encouraged to contribute to innovation and reforms to personal injury management, compensation and claims management that deliver improved health, lifestyle and work outcomes.

This is stable and growing industry sector worth over a $50 billion annually.

The ability to help people after suffering a personal injury can be rewarding, inspirational and challenging.

We partner, and work with, the premium professional associations and bodies in our industry to ensure we deliver excellence to all of our stakeholders including you.

Explore the following professional association links:

And we don’t just talk the talk, we walk the walk – actively supporting our people to be involved, shaping the future industry, raising their personal profile and making a real difference.

Meet John McNamara, our Executive General Manager Workers Compensation and Board Member of PIEF.

Meet Peter Morris, our National Client Relationship Manager and Board Member on the Claims Faculty Advisory Board (CL FAB) of ANZIIF.